Delivery & Returns


  • Royal Mail Delivery £4.45

    2-3 Working Days

  • Royal Mail Next Day Delivery £8.95

    Next Day Delivery

  • Orders over £50 FREE

    We offer FREE Royal Mail Delivery on all orders over £50.

  • Click & Collect FREE

    Simply choose click and collect and you can collect your items from our store when you are ready.

  • Gift Cards £1.00

    Delivered by Royal Mail.

For deliveries outside the UK please email your request to

Your order will be sent to the delivery address you specify at time of ordering. We cannot take responsibility if this address is incorrect. You can add to an order if it has not been shipped by emailing us at


If you are not happy with any of the items you have purchased please let us know within 14 days of receiving your order delivery via email to You will then have 14 days to return the goods to us. Please allow up to 7 days for refunds to be processed once goods have been received.

  • The goods need to be returned at your own cost, intact, in the same condition as received, and in the original packaging.
  • A deduction can be made if the value of the goods has been reduced (you have a legal obligation to take reasonable care of the goods while they are in your possession).
  • If choosing to book your own postage we suggest taking out additional postal insurance with your provider. Please retain proof of despatch, as we cannot be held accountable for lost or damaged items during transit.

Faulty Items

If you receive faulty or damaged items please email us a photograph and request either a refund or replacement.


You will receive an email notification once your refund has been made – please allow 5-10 days for your bank to show the funds. This returns policy does not affect your statutory rights.

Winnie Dot Lingerie upholds The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your statutory rights are not affected.